Verifications and actions to take on your side
Most issues can be resolved by following these steps:
Update your device and browser: make sure your operating system and browser are up to date.
Clear your browser's cache and cookies: this can resolve many loading or display issues.
Try another browser: sometimes, a problem may be specific to a particular browser.
Test another device or internet network: this helps identify if the issue is with your device or your connection.
Use private/incognito browsing: this option allows you to check if any extensions or settings in your browser are blocking access.
Information to provide us if the problem persists
If, despite these checks, the problem continues, please provide us with the following information so we can assist you effectively:
Encountered behavior: error message, blank page, infinite loading…
Exact moment of the problem: login, navigation, action validation…
Device used: computer or mobile
Operating system: exact version (e.g. Windows 11, macOS Sonoma, iOS 17, Android 14…)
Browser: name and version (Chrome, Firefox, Safari, Edge…)
Other tests conducted: another browser, device, or network tested, private/incognito browsing
Screenshots to illustrate the problem
This information will help us quickly understand the source of the problem and provide you with a suitable solution. Contact us at: [email protected]