Checks and Actions to Perform on Your Side
Update your device and browser: ensure your operating system and browser are up to date. Outdated versions can cause compatibility issues.
Clear your browser's cache and cookies: this action often resolves loading or display issues on the platform.
Try another browser: some issues may be specific to a browser. Testing a different browser may allow you to access the platform without difficulty.
Test another device or internet network: check if the issue persists on another computer, mobile, or network. This helps identify if the problem originates from your device or connection.
Use private/incognito browsing: this option helps determine if certain extensions or browser settings are blocking access to the platform.
Information to Provide Us if the Issue Persists
If, after these checks, you still cannot access the platform, please provide us with the following information so we can assist you effectively:
Encountered behavior: error message, blank page, infinite loading...
Specific time of the issue: during login, navigation, or action validation...
Device used: computer or mobile
Operating system: exact version (e.g., Windows 11, macOS Sonoma, iOS 17, Android 14...)
Browser: name and version (Chrome, Firefox, Safari, Edge...)
Other tests performed: other browser, device, or network tested, private/incognito browsing
Screenshots illustrating the issue
This information will help us quickly understand the origin of the problem and offer you an appropriate solution.
If the issue still persists, contact CentralApp support.