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It is highly likely that your website has been suspended due to unpaid invoices. Our system automatically suspends the site when 3 invoices remain outstanding. As soon as payment is made, your website will be brought back online automatically.
How to resolve the situation?
Access the CentralApp dashboard and go to the Plan & Billing section, where you will automatically be directed to the "Plan and Billing" module.
Scroll to the bottom of the screen, where you will find the unpaid invoices. To pay an invoice, click on the "Pay Now" button and enter the card information you wish to use for the payment.
To avoid your website being suspended again, check the payment method linked to your subscription:
- If the payment failure was due to incorrect or expired card information, you will need to enter the new card details in the payment method.
- If the issue was due to a SEPA direct debit mandate being blocked, contact your bank to resolve the opposition, and ensure to update or recreate the SEPA mandate with the correct details to restore automatic payments.
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