Why Your Website is Suspended
In the vast majority of cases, a website is suspended after three unpaid invoices. The process is fully automated: when 3 invoices remain outstanding, the system automatically proceeds with the suspension of the website.
Resolving the Issue and Bringing the Website Back Online
Resolution is done directly from your CentralApp dashboard, in a few steps.
Access Your Billing
Log in to your CentralApp dashboard
Go to the Subscription section
You will automatically arrive at the Plan and Billing module
Settle Unpaid Invoices
Scroll down to display the list of unpaid invoices
Click the “Pay” button next to the relevant invoice
Enter the credit card information you wish to use for the payment
Once the payment is confirmed, the website will be automatically brought back online.
Case of a SEPA Direct Debit Payment
If the payment failure is due to a block on a SEPA mandate:
Contact your bank to lift the block
Then update or recreate the SEPA mandate with the correct bank details in your CentralApp space
A valid and up-to-date payment method ensures the continuity of your website online, without service interruption.
Best Practices to Avoid Another Suspension
Ensure that the registered credit card is valid and not expired
In case of a card change, remember to update the information as soon as possible