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It is very likely that your site was suspended due to unpaid invoices. Our system automatically suspends sites when 3 invoices remain outstanding. As soon as the payment is completed, your site will be automatically restored online.
How to resolve the situation?
Go to your CentralApp dashboard and navigate to the Subscription section; you will automatically arrive at the "Plan & Billing" module.
Scroll to the bottom of the screen to find the unpaid invoices. To pay an invoice, click the "Pay" button and enter the card information you wish to use for the payment.
Invalid payment method
To prevent your site from being suspended again, check the payment method linked to your subscription:
If the payment failed due to incorrect or expired card information, you will need to enter the new card details in the payment method.
If the issue was caused by a SEPA mandate objection, contact your bank to resolve it and make sure to update or recreate the SEPA mandate with the correct details to restore automatic payments.