Why Choose the Concierge Service?
The concierge service simplifies your life by handling the technical and editorial aspects of your site.
Specifically, we can:
Add, modify, or delete content on your pages.
Update your menus, prices, and product photos.
Adjust your promotions or temporary offers.
Fix technical errors or broken links.
Concrete Examples:
A restaurateur can request an update to their weekend menu; our team makes the changes within the day.
An online store can request the addition of new products or updates to stock and visuals.
A service company can update its hours and offers without worrying about the technical side.
Thanks to this service, you save time, your site better reflects your image, and your visitors enjoy an optimal experience. Requests are generally processed within the day or within 24 hours depending on complexity.
Service Access According to Your Subscription
Only Business and Co-Pilot subscriptions provide access to the concierge service.
Business and Co-Pilot Subscriptions: full access to the concierge service, with the ability to send your requests directly via the dedicated form in your CentralApp space.
Maker and Pro Subscriptions: the concierge service is not included. All updates must be done by you, but our team remains available to guide you via support.
How to Benefit from the Concierge Service
Add an Hour of One-Time Concierge Service
For Maker or Pro subscriptions, you can use the concierge service on demand.
Steps to Activate:
Go to Plan and Billing from the Subscription menu in your CentralApp space.
Click on Add Options.
Select 1 Hour of Concierge Service and confirm.
Once validated, send your requests via the dedicated form.
Example: a store can request a product photo update and a description change, all within a single hour of service.
Upgrade to Business Subscription
The Business subscription automatically includes:
Unlimited concierge service.
Phone and video conference support by appointment.
Advanced features for your site.
Conditions: your account must be active and billing up-to-date.
To activate the Business subscription:
Log in to your CentralApp space.
Go to Plan and Billing from the Subscription menu.
Change your plan by selecting Business and confirm your choice.
You can then send your requests via the dedicated form, and our team will handle all the modifications.
Best Practices to Fully Benefit from the Service
Prepare your requests in advance: list the desired changes so our team can work more efficiently.
Be precise in your instructions: the more detailed your requests, the more the result will meet your expectations.
Regularly schedule your updates: an updated site reflects a dynamic activity and reassures your visitors.
Combine concierge and support: even with the concierge, use support to clarify your needs or ask questions.
Prioritize critical tasks: start with changes that have the most impact on your business or customers.