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Managing Reservations with the Simplified CentralApp Module

CentralApp simplifies the management of your reservations: centralize all requests, accept or decline each booking from your Inbox, and organize your services for a smooth and controlled customer experience.

Written by Odile Lodewijck
Updated this week

Overview of the Functionality

Before diving into the details, here is the key principle to remember:

  1. The client fills out the simplified reservation form on your site

  2. The request arrives in your CentralApp Inbox

  3. You must confirm or decline the request

  4. Confirmed reservations appear in your tracking list

No reservation is automatic. You always remain in control.

Accessing Requests: The Inbox

Where to Find Reservation Requests?

All requests are centralized in the Inbox tab of your CentralApp interface. This is your main control point.

Processing a Request Step by Step

  1. Click on a request (e.g., Paul Dupont)

  2. Review the information: desired date and time, number of guests, client's message (optional).

  3. Choose the appropriate action:

    1. Confirm → The reservation is validated and the client receives a confirmation.

    2. Decline → The request is declined, with the option to explain the reason.

    3. Archive → The request is filed after processing.

Common Example: a client requests a table for 6 people on a Saturday night. You find that the service is fully booked: you decline the request indicating unavailability.

Adding a Reservation Manually

If you receive a reservation:

  • by phone

  • in person

  • or via another channel

You can add it manually using the Add a Reservation button.

Practical Case: a client calls to reserve a table for 2 people at 12:30 PM.
You add the reservation manually so it appears in your schedule and is visible to your team.

Tracking Your Reservations

“Table Reservations” Tab

For a global view, CentralApp offers the Table Reservations tab, currently in BETA.

What this view allows

  • view all confirmed reservations

  • quickly see the number of people, client contact details, specific requests.

  • filter by date or status

This view is ideal for anticipating your services, but it complements - without replacing - the Inbox.

Best Management Practices

Once you master the functionality, some simple actions help you gain efficiency:

  • export your reservations to prepare your services

  • check client messages before confirmation

  • update statuses in case of cancellation

  • regularly check your notifications

Related Articles
Set Up the CentralApp Appointment Booking Module
The CentralApp Inbox
CentralApp Concierge Service
Set Up the CentralApp Accommodation Booking Module
Managing Appointments with the Simplified CentralApp Module
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