The Inbox does not replace your email messaging. It only centralizes requests sent via your CentralApp forms.
Why use the inbox
CentralApp offers the Inbox to allow you to centralize all requests received via your forms, in addition to the notifications you receive by email. The main benefits are:
Time-saving: all requests are grouped in one place.
Better organization: you can sort your messages by status or type of request.
Complete customer interaction tracking: you can view the details of each request and access the full customer profile.
Accessing the Inbox
To start using the Inbox:
Log in to your CentralApp account.
From the navigation bar or the dashboard, click on Inbox.
The list of all your requests appears. Each message indicates the type of request and its status.
Sorting and organizing your messages
Once in the Inbox, you can organize your messages to become more efficient.
Sort by status
Messages can be classified by:
New: messages that are still unread or unprocessed.
Archived: processed messages that you want to keep for reference.
Spam: unwanted or automatic messages.
Sort by type of request
You can also filter by type of request: reservation, application, franchise, appointment, etc.
Viewing and managing a message
For each message:
Click on it to open the full details of the request.
You can then:
Archive the message once processed.
Call the client directly via the provided number.
Access the full client profile by clicking on View Profile, which opens the client list with their history.