Why Activate a Contact Form
The contact form is one of the most important touchpoints on your website. It allows your customers to write to you easily, even when they are no longer at your establishment.
Stay accessible at all times: allows your customers to contact you even outside of business hours.
Provide a clear and reassuring contact point: a visible form inspires trust and facilitates contact.
Centralize customer requests: all messages are received both in your email inbox and in the CentralApp inbox.
Improve user experience: visitors can quickly find how to contact you without searching for contact information.
Don't miss any opportunity: each request can be processed and followed up, whether it's a question, an information request, or a specific need.
Configure the Contact Form
The contact form is enabled by default on CentralApp sites. To check its status:
Access your CentralApp back-office
Open the Site Editor
Click on the Contact section
You can then see if the form is enabled or disabled.
From this same section, you can disable it if you do not wish to display this contact point on your site.
Add a Specific Email Address
By default, form messages are sent to the main email address provided in your basic information. However, you can set a specific address:
Enter the email address dedicated to customer requests
Save your changes
This option is particularly useful if multiple people manage requests or if you want to separate customer emails from other communications.
How Received Messages Work
When a customer sends a request via the form:
you receive an automatic email,
a copy of the request also appears in the CentralApp inbox.
You simply need to reply directly to the email received in your own inbox to communicate with the customer.
Common Issues and Solutions
I am not receiving form messages
Check that:
the email address provided is correct,
your email inbox is not filtering messages (spam folder),
the form is indeed enabled in the Site Editor.
The client tells me the form is not working
Ensure that:
the site is online,
the form has not been accidentally disabled,
the changes have been properly saved.
Best Practices for an Effective Contact Form
Use an actively monitored email address to ensure no request is missed.
Respond quickly to messages to improve customer satisfaction and enhance your professional image.
Keep the form active continuously, except in specific cases, to remain reachable at all times.
Regularly check the CentralApp inbox to maintain an overview of requests received via your site.
Test the form after each modification to ensure it functions correctly.