Overview of the Functionality
Before diving into the details, here is the key principle:
The client fills out the appointment request form on your site
The request arrives in your CentralApp Inbox (you receive an email notification)
You approve or decline the request
Confirmed appointments are added to your follow-up
No request is automatically confirmed: you always have control.
Accessing Requests: The Inbox
Where to Find the Requests?
All appointment requests are centralized in the Inbox tab of your CentralApp interface. This is your main control point.
Processing a Request Step by Step
Click on a request
Review the information:
Desired date and time
Client's message (if provided)
Choose the appropriate action:
Confirm → The appointment is approved and the client receives a confirmation
Decline → The request is declined (with the option to provide a reason)
Archive → The request is filed after processing
Practical Case: A client requests an appointment for Saturday evening at 6 PM. The slot is unavailable: you decline the request indicating unavailability.
Tracking Your Appointments
“Appointments” Tab
CentralApp offers an Appointments tab to provide an overview of your confirmed appointments.
What this view allows
View all appointments
Quickly see essential information (participants, contact details, specific requests)
Filter by date or status
Best Management Practices
Respond quickly to requests to improve the customer experience
Verify information before confirming an appointment
Add an explanation in case of refusal
Update statuses (cancellation, modification)
Regularly check your notifications
Centralize all your appointments to avoid oversights